DUOTTS N26 Electric Bike(FAQ)

What types of products does Duotts offer?
Duotts specializes in high-quality fat tire electric bikes for adults, designed for various terrains.

What is included in the price of Duotts Ebikes?
The price includes taxes and shipping fees. No additional charges are required.

How do I track my order?
Track your order using the tracking link available on the website.

What is Duotts' return policy?
Returns are accepted for items in original condition with less than 10 km usage. Email support@picarlyride.com for assistance.

How do I contact Duotts customer support?
Reach out to us at support@picarlyride.com. Responses are typically provided within 24 hours.

Do Duotts Ebikes come with a warranty?
Yes, Duotts offers warranty support for its products. Check the website for specific warranty terms.

Can I ride a Duotts Ebike in the rain?
Duotts Ebikes can handle light rain, but avoid riding in heavy rain or submerging the bike in water.

How can I maintain my Duotts Ebike?
Regular maintenance includes annual servicing, chain lubrication, and checking tire pressure.

What is the weight capacity of Duotts Ebikes?
Weight capacity varies by model, ranging from 120 kg (265 lbs) to 150 kg (330 lbs).