ENGWE P20 18.5KG Torque Sensor Folding Urban Electric Bike with Belt Drive(FAQ)

1. Order processing times:
In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
Pre-Sale: Please check the product page for specific shipping timelines for pre-order items.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.

Your order will be shipped from the warehouse closest to your address, with an estimated delivery time of 2 to 10 days.

*Please note: Delivery may not be available to remote areas or islands. For special requests or urgent delivery needs, don't hesitate to contact our customer service team, and we will do our best to accommodate you.

2. Compliance with EU regulations
Please click here to view the CE certificate for the ENGWE P20.

3. ENGWE P20 User Manual
Please click here to view ENGWE P20 User Manual.

4. ENGWE APP Manual
Please click here to view ENGWE APP User Manual.