OneSport OT18-3 E-Bike(FAQ)

How long does delivery take?
Orders are processed within 1–2 business days. Bikes are delivered in 3–7 business days; accessories take 14–20 business days. Peak season may cause 1–3 days delay.

Do I need to pay customs duties?
No, the displayed price includes taxes and shipping fees.

Can I get an invoice?
Yes, email Support@picarlyride.com to request an invoice.

What payment methods are accepted?
PayPal, MasterCard, Visa, American Express, and Klarna installment payments are supported.

How will I know my order is confirmed?
You’ll receive a confirmation email once your payment is approved and details are verified.

Can I check if delivery is available in my city?
Refer to the Shipping Policy page for details on restricted areas.

Can I ride an electric bike in the rain?
Light rain is fine, but avoid heavy rain or deep water to protect components.

Do you sell accessories or replacement parts?
Yes, visit the Parts & Accessories page. Contact support if your needed part is not listed.

Why does the bike's range differ from the advertised mileage?
Range varies due to riding conditions, modes, habits, load, and battery condition.

Need more help?
Email Support@picarlyride.com with photos or videos for quicker assistance.