Return & Refund Policy

Return & Refund Policy

At PicarlyRide, we are committed to providing our customers with high-quality electric bikes and a smooth shopping experience. Please review our return and refund policy carefully before placing an order.

1. Return Policy

We accept returns within 30 days of delivery. After 30 days, returns are not accepted under any circumstances.

To be eligible for a return:

  • The item must be unused, unworn, and the e-bike must have less than 10 kilometers on the display.

  • The product must be in original packaging and include all accessories (charger, keys, tools, manuals, etc.).

  • You must provide a valid proof of purchase (order number, invoice).

Return Process

  1. Contact us at support@picarlyride.com within 30 days of receiving your product.

  2. Include photos/videos of the item, a short explanation of the reason, and your order number.

  3. If approved, we will send you a return label and instructions for return shipment.

  4. Items returned without authorization will not be accepted or refunded.

2. Non-Returnable Items

We do not accept returns for the following:

  • Products from unauthorized resellers

  • Products with human-caused damage

  • Custom or special orders

  • Free promotional items or giveaways

  • Opened or used batteries

  • Individually purchased accessories (unless DOA)

3. Refund Conditions

Reason for Refund Conditions Refund Terms
Product defect (within 30 days) Photo/video evidence required Full refund or free replacement
Wrong item received Must notify within 48 hours Full refund or free replacement
Order cancelled before shipment – Full refund
Order cancelled after shipment – €200 shipping fee will be deducted
Customer remorse (change of mind, wrong product) Item must be unused, <10km, in original packaging Refund minus €200 return shipping fee
Undeliverable or lost shipment Verified via tracking Free reshipment or full refund
Customer refuses delivery – €200 fee for return, €200 extra for re-delivery if requested
Battery return (unused only) Must be in original condition €100 return fee applies

Refund Time

  • Refunds are processed within 1–2 business days after we receive and inspect the returned item.

  • PayPal: Within 48 hours

  • Credit Card: 7–14 business days

  • Klarna: 5–12 business days

Important Notes

  • Returned products must match the order and condition agreed upon; otherwise, a partial refund may apply.

  • We do not charge a restocking fee.

  • Each part is eligible for one replacement only in case of defects.

  • If you repair a defect locally (after approval), we may reimburse the repair cost (up to twice the part value) with a valid invoice.

4. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@picarlyride.com
Hours: Mon–Fri, 9:00 AM – 6:00 PM (CET)