Shipping Policy

Shipping Policy

Thank you for shopping at PicarlyRide.com. We are committed to delivering your electric bike quickly, safely, and with 100% free shipping across Europe.

Shipping Locations

We currently offer free shipping to the following countries:

• Italy, Germany, France, Spain, Netherlands, Belgium, Poland, Ireland,Belgium,Denmark,Austria,Luxembourg,Netharlands
  (If you are outside these regions, please contact us before placing an order.)

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

Estimated Delivery Time

Delivery typically takes 5–10 business days, depending on your location and the specific product.

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.

Shipping Cost

We are proud to offer free shipping on all electric bikes and accessories. No hidden charges — the price you see is the price you pay.

Customs & Taxes

All our prices include VAT. We are not responsible for any additional customs fees or import duties that may apply in your country.

Damaged or Lost Packages

If your order is damaged or lost during shipping, please contact us immediately. We will assist you in filing a claim with the shipping carrier and finding a resolution.

Please retain the original packaging and take clear photos of any damage.

Need Help?

If you have any questions about your shipping or order status, don’t hesitate to contact us:

Email: support@picarlyride.com