Touroll B1 250W City Electric Bike 90 KM Range 36V Battery 25 KM/H Top Speed(FAQ)
Can the battery be removed?
Yes, the battery is removable and can be conveniently charged on or off the bike. It can also be securely locked with the key provided.
Can I purchase additional batteries for the e-bike?
Yes, additional batteries can be purchased from our official website .
Does the e-bike come with a charger?
Yes, a charger is included with the B1 e-bike.
How do I charge the battery pack?
The battery pack can be charged on or off the bike by simply plugging in the charger and connecting it to a standard wall outlet. Charging typically takes 6-8 hours.
What parts of the bike will I need to put together?
Your e-bike will arrive partially assembled, approximately 85%, and packed in a standard bike box. Assembly involves attaching the front wheel, pedals, seat, handlebars, headlight, front mudguard, rear reflector and spoke reflectors, securing the luggage rack and rear mudguard.
Assembly is very easy and you can refer to our step-by-step video guide on YouTube and the user manual.
What's the heaviest weight it's safe to ride this e-bike?
For optimal performance and system reliability, the recommended maximum rider weight is 120 kg.
How tall should I be to comfortably ride this e-bike?
The recommended height range for cyclists is 155-195cm (around 5' 1"-6' 5").
Is it okay to ride the e-bike in the rain?
All electronic components, including the battery pack, are water-resistant. However, we strongly advise keeping your e-bike indoors during rain or severe weather conditions to prevent potential damage.
Where does the bike ship from, and how long will it take to get to me after I order?
Our bikes are shipped from our warehouses in Europe. For shipping details and delivery times, please refer to the delivery options provided on our official website
What should I do if there's a problem with my bike?
For assistance with any problems or inquiries, you can contact our customer service.
We have professional after-sales teams and technicians available to assist you in solving any problems. For more information, please refer to the warranty policy on the official website: www.touroll.com.
