Shipping policy
Shipping Policy
Last updated: 30 April 2026
Thank you for shopping with PicarlyRide. This Shipping Policy explains how orders placed on PicarlyRide.com are processed, shipped, delivered, and handled in case of delay, damage, or loss.
1. Company Information
Business Name: PicarlyRide di Islam Tofiqul
Registered Office & Physical Store:
Viale Dante Alighieri 47/B
28100 Novara (NO), Italy
VAT Number / Partita IVA: 02844920039
REA Number: NO - 325050
PEC: picarlyride@pec.it
Email: support@picarlyride.com
2. Shipping Destinations
We currently ship to selected European countries, including:
Italy, Germany, France, Spain, Netherlands, Belgium, Poland, Ireland, Denmark, Austria, Luxembourg, Czech Republic, Romania, and other supported EU destinations where available.
If your country is not available at checkout, please contact us before placing an order.
3. Order Processing Time
- Orders are normally processed within 1–3 business days.
- Processing does not include weekends, Italian public holidays, courier holidays, or supplier warehouse closures.
- After placing an order, you will receive an order confirmation email.
- Once your order is dispatched, you will receive tracking information where available.
4. Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Italy | 3–7 business days |
| Germany, France, Spain, Netherlands, Belgium, Austria | 5–10 business days |
| Other supported EU countries | 7–14 business days |
Delivery times are estimates and may vary depending on product availability, warehouse location, courier performance, delivery address, public holidays, peak seasons, weather conditions, or events outside our reasonable control.
5. Maximum Delivery Time
In accordance with EU consumer rules, unless otherwise agreed, products will be delivered within 30 days from the order date.
If delivery cannot be completed within this period, you may be entitled to cancel the order and receive a refund according to applicable consumer protection laws.
6. Shipping Costs
PicarlyRide offers free standard shipping on eligible electric bikes and selected products to supported destinations.
Any shipping cost, surcharge, special delivery fee, or remote-area fee will be clearly shown at checkout before payment.
7. VAT, Customs, and Import Duties
- For EU deliveries, prices are generally displayed inclusive of VAT where applicable.
- For shipments outside the EU, import duties, taxes, customs fees, or local charges may apply and are the customer’s responsibility unless stated otherwise.
- PicarlyRide is not responsible for delays caused by customs checks or local import procedures.
8. Tracking Information
Once your order has been shipped, we will provide tracking information where available. Tracking updates may take 24–72 hours to appear after dispatch.
9. Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping details at checkout.
- Please check your name, phone number, email, street address, postal code, city, and country carefully.
- If an order cannot be delivered due to incorrect or incomplete information, additional shipping or return costs may apply where legally permitted.
- Address changes after dispatch may not always be possible.
10. Delivery Attempts and Refused Delivery
If the courier attempts delivery and the customer is unavailable, the customer should follow the courier’s instructions for re-delivery or collection.
If a package is refused, not collected, or returned due to customer-related reasons, reasonable return logistics costs may be deducted from the refund where legally permitted.
11. Damaged Packages
If your order arrives visibly damaged, please take photos before opening the package and contact us as soon as possible.
- Email us at support@picarlyride.com.
- Include your order number.
- Attach clear photos or videos of the packaging, product, shipping label, and damage.
- Keep the original packaging until the claim is resolved.
12. Lost Packages
If tracking shows no movement for an unusual period or indicates a lost shipment, please contact us. We will investigate with the courier and provide a suitable solution.
If the shipment is confirmed as lost by the courier, PicarlyRide may offer a replacement shipment or refund, depending on product availability and the circumstances of the case.
13. Risk and Responsibility
PicarlyRide remains responsible for the goods until they are delivered to the address provided by the customer or to a person authorized to receive them.
Risk passes to the customer once delivery is confirmed, unless otherwise required by applicable consumer protection law.
14. Physical Store Collection
Where available, customers may be able to collect selected products from our physical store in Novara, Italy. Store collection must be confirmed in advance by our support team.
Product availability, collection time, and preparation requirements may vary by product.
15. Delays Outside Our Control
PicarlyRide is not responsible for delivery delays caused by events outside our reasonable control, including courier disruptions, strikes, severe weather, supplier warehouse delays, customs checks, technical issues, public holidays, or force majeure events.
We will make reasonable efforts to inform customers and assist with delivery updates.
16. Contact Us
Email: support@picarlyride.com
PEC: picarlyride@pec.it
Address:
PicarlyRide di Islam Tofiqul
Viale Dante Alighieri 47/B
28100 Novara (NO), Italy
Our support team will assist you with shipping status, tracking, damaged packages, lost shipments, and delivery-related questions.
