Engwe MAPFOUR N1 AIR 250W 40Nm Carbon Fiber City Electric Bike 100KM Range 36V 10Ah Battery(FAQ)

Q1: Shipping information:
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.

You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.

Q2. ENGWE Mapfour N1 Air User Manual
N1 Air: Please click here to view Mapfour N1 Air User Manual.
N1 Air ST: Please click here to view Mapfour N1 Air ST User Manual.
(You can find the instructions in additional languages by click here.)

Q3. ENGWE Mapfour N1 Air & N1 Air ST with TÜV Rheinland CE Certification
Please click here to view N1 Air & N1 Air ST CE Certification.

Q4. ENGWE APP Manual
Please click here to view ENGWE APP User Manual.
Please click here to view the ENGWE APP video tutorial.

Q5. How to assemble N1 Air ST e-bike:
Please click here to view the instructional bike assembly video for the N1 Air ST.

Q6. About iOT Functions
Please note: The iOT function is free for one year. The iOT free period starts from the moment the e-bike is activated and binded. When the free period ends, the app will automatically remind you and you can renew the subscription directly in the app. (Currently the subscription costs €39 per year.)