Terms & Conditions

Last updated: 30 April 2026

These Terms and Conditions govern your access to and use of PicarlyRide.com, including purchases made through our online store and, where applicable, services connected to our physical store in Novara, Italy.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase from us.

1. Company Information

2. Scope of These Terms

These Terms apply to all visitors, customers, and users of PicarlyRide.com. They cover website use, online purchases, customer accounts, product information, payment, delivery, returns, warranties, and customer support.

3. Online Store Terms

• You must be at least the legal age of majority in your country of residence.
• You agree to provide accurate, complete, and current information when placing an order.
• You must not use our website or products for unlawful, fraudulent, harmful, or unauthorized purposes.
• You must not upload viruses, malware, or harmful code.

4. Products and Product Information

PicarlyRide sells electric bicycles, accessories, spare parts, and related products. We aim to provide accurate product descriptions, specifications, pricing, and availability information.

Minor differences may occur due to supplier updates, manufacturing changes, or display settings.

5. Prices and Availability

• All prices are displayed in EUR unless otherwise stated.
• Prices may include VAT where applicable.
• We reserve the right to update prices and availability without notice.
• Adding an item to the cart does not reserve stock.

6. Orders and Order Acceptance

Order confirmation does not automatically constitute acceptance of your order. We reserve the right to refuse or cancel orders affected by pricing errors, stock issues, fraud concerns, or violations of these Terms.

7. Payments and Installment Payment Providers

We may accept payments via credit cards, debit cards, PayPal, and selected financing or installment providers.

• Installment approval is determined by the payment provider.
• Customers must comply with the provider's terms.
• Refunds for financed purchases follow the provider's procedures.
• Payment plans may be modified or cancelled according to provider policies.

8. Shipping and Delivery

Delivery times are estimates and may vary due to stock availability, destination, courier operations, customs procedures, public holidays, weather conditions, or force majeure events.

9. Physical Store Services

PicarlyRide also operates a physical store at its registered address in Novara, Italy. Availability of products, collection options, and services may vary and should be confirmed before visiting.

10. Returns and Refunds

EU consumers may have the right to withdraw from eligible online purchases within 14 calendar days from delivery.

Returns and refunds are governed by our Return & Refund Policy.

11. Warranty and Legal Guarantee

Products may benefit from statutory legal guarantee rights under applicable EU and Italian consumer protection law.

12. Customer Responsibilities

• Read all safety instructions and manuals before use.
• Comply with local eBike regulations and traffic laws.
• Maintain products according to manufacturer guidelines.
• Avoid unauthorized modifications.

13. Promotions and Discounts

Promotions, coupons, and discounts may be subject to specific conditions, limitations, and expiration dates.

14. Third-Party Services

We may use third-party services, payment providers, logistics partners, and external websites. Their use may be governed by separate terms and policies.

15. Intellectual Property

All content on PicarlyRide.com including text, logos, images, graphics, layouts, and branding is protected by intellectual property laws.

16. Privacy

Personal information is processed according to our Privacy Policy and GDPR Regulation (EU) 2016/679.

17. Limitation of Liability

To the maximum extent permitted by law, PicarlyRide shall not be liable for indirect, incidental, special, or consequential damages.

18. Force Majeure

We shall not be responsible for delays caused by events beyond our reasonable control, including natural disasters, strikes, wars, pandemics, customs delays, or courier disruptions.

19. Governing Law

These Terms are governed by Italian law and applicable EU consumer protection legislation.

20. Online Dispute Resolution

EU consumers may access the European Commission Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

21. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on this page.

22. Contact Information