FAQ'S

Frequently Asked Questions (FAQ)

1. What is PicarlyRide?
PicarlyRide is a professional online store based in Italy, specializing in high-quality electric bicycles (eBikes) for city commuting, outdoor exploration, and sustainable transportation. We offer EU-wide shipping and partner only with trusted eBike brands.

2. What types of eBikes does PicarlyRide sell?
We offer a diverse selection of electric bikes to suit every lifestyle and terrain, including:

  • City Commuter eBikes – Perfect for daily urban rides.

  • Folding eBikes – Compact, portable, and ideal for small spaces or travel.

  • Mountain eBikes – Built for off-road and rough terrain adventures.

  • Fat Tire eBikes – Designed for stability and performance on sand, snow, and gravel.

3. Where is PicarlyRide located?
PicarlyRide operates exclusively online and is officially registered in Italy as PICARLYRIDE DI ISLAM RYHANUL. We serve customers across Europe with a focus on fast, reliable shipping and local customer support.

4. Can I test ride an eBike before buying?
At this time, we do not offer physical test rides. However, our website provides:

  • Detailed product specifications

  • High-quality images and videos

  • Verified customer reviews
    to help you choose the right model confidently.

5. What payment methods do you accept?
We accept the following secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Stripe
    All transactions are protected by advanced SSL encryption for your safety.

6. What is your return policy?
We offer a 30-day return window for unused products in their original condition and packaging. Visit our Returns & Refund Policy page for full details, including eligibility and exclusions.

7. How do I start a return or exchange?
To initiate a return or exchange:

  • Email us at support@picarlyride.com

  • Include your order number and reason for the return

  • Attach photos if the item is damaged or defective
    Our customer support team will guide you through the next steps.

8. How can I contact PicarlyRide?
You can reach our customer service team anytime via:

9. What if my eBike arrives damaged or has missing parts?
If your eBike arrives damaged or incomplete:

  • Take clear photos of the damage or missing components

  • Contact our support team immediately at support@picarlyride.com
    We will arrange a solution as quickly as possible, which may include replacements, refunds, or repairs.

10. Do your eBikes come with a warranty?
Yes! All our eBikes come with a manufacturer warranty ranging from 1 to 2 years, depending on the brand and model. Warranty covers manufacturing defects but excludes misuse or wear-and-tear. Check each product page for specific warranty details.

11. How long does delivery take?
We offer free shipping within the EU, with delivery times typically ranging from 3 to 7 business days, depending on your location and the warehouse stock availability. Tracking information is provided after dispatch.

12. Can I finance my eBike purchase?
Yes! We offer flexible payment plans that allow you to ride now and pay later. Check the product page for financing options available at checkout.