Touroll S2 650W Folding Fat Tire Electric Bike 150 KM Range 48V Battery 25 KM/H Top Speed(FAQ))
What is the lowest seat height?
It's about 80cm. A rider who is 160cm(5’3”) tall can ride the e-bike without any difficulties.
What is the recommended rider height?
This bike is designed for riders between 160cm(5’3”) and 195cm(6’5”). The adjustable seat and handlebar allow you to customize your riding position for maximum comfort.
Is the bike heavy?
The bike weighs around 31kg, which is typical for a 20-inch fat tire e-bike. While it may be heavier than some other e-bikes, the sturdy build ensures durability and stability on all terrains.
Can I purchase an extra battery?
Yes, you can purchase an additional battery directly from our official website or through any of our authorized distributors.
Is the battery removable?
Absolutely! The battery is removable and can be charged both on and off the bike for your convenience. It also comes with a lock and key to keep it secure and prevent theft.
Does the e-bike come with a charger?
Yes, a charger is included with your purchase.
How do I recharge the battery pack?
You can recharge the battery pack by plugging the charger into a standard wall outlet. The battery can be charged either on or off the bike, giving you flexibility and ease.
What kind of assembly is required?
Your e-bike arrives 85% pre-assembled in a standard bike box. You’ll need to attach the front wheel, pedals, saddle, and handlebar. The process is simple and straightforward, and we provide a step-by-step video guide on YouTube to help you.
What is the maximum rider weight?
The maximum recommended rider weight is 120kg to ensure optimal performance and system reliability.
Can I ride this bike on a rainy day?
The bike has an IPX4 waterproof rating, meaning all electronic components, including the battery pack, are water-resistant but not completely waterproof. We strongly recommend keeping it indoors during rain or severe weather conditions.
What if there are any issues with the bike?
Touroll has a professional after-sales service team and a dedicated technical support team. We spare your worries about maintenance with our local services in Europe. For all warranty inquiries, head to our official website for more details.
